Privacy Policy

At Grail Guard, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.grailguard.com (the “Site”), make a purchase, or interact with our brand.

By using our Site, you agree to the terms outlined below.

1. Information We Collect

We collect personal and non-personal information to process orders, improve our services, and communicate with you effectively.

a. Information You Provide Directly

When you make a purchase, create an account, or contact us, we may collect:

Name
Email address
Shipping and billing address
Payment details (processed securely by third-party providers)
Phone number (optional for shipping updates)

b. Automatically Collected Information

When you visit our Site, we automatically collect:

IP address
Browser type, device type, and operating system
Pages viewed, time spent, and navigation behavior
Cookies and similar technologies to enhance your experience

c. Cookies

We use cookies and tracking tools to:

Improve website functionality
Analyze traffic and performance
Personalize content and ads
You can disable cookies through your browser settings, but some features of the Site may not function properly.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about your order status, returns, or support inquiries
Send updates, promotions, and product launches (if you subscribe)
Improve our website, products, and customer experience
Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Payment Processing

We use trusted third-party payment processors (such as Stripe, PayPal, or Shop Pay) to handle payments.
Your payment details are encrypted and processed securely — we never store or have access to full credit card information.

4. Sharing of Information

We may share limited information with:

Shipping carriers (to deliver your orders)
Payment processors (to verify and process payments)
Email or marketing platforms (to send order updates or newsletters)
Analytics providers (to improve website performance)

All third-party service providers are required to keep your data secure and use it only for their specific purpose.

5. Data Retention

We retain your personal data for as long as necessary to:

Complete transactions
Fulfill legal and accounting obligations
Maintain accurate business records

You may request deletion of your data at any time (see Section 8 below).

6. Data Security

We take reasonable precautions to protect your information, including encryption, secure servers, and limited access by authorized personnel only.

However, please note that no online platform or data transmission is completely secure, and we cannot guarantee absolute security.

7. Email Communications

If you join our newsletter or place an order, you may receive:

Order confirmations and shipping updates
Occasional product news, promotions, or announcements

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

8. Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise your rights, contact us via our Contact Us page

9. Third-Party Links

Our website may contain links to other sites.
We are not responsible for the privacy practices or content of external websites. Please review their policies before sharing any personal information.

10. Children’s Privacy

Grail Guard does not knowingly collect or store personal data from individuals under the age of 13.
If you believe a minor has submitted personal information, please contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new laws, technologies, or business practices.
Revisions will be posted on this page with an updated “Last updated” date.

12. Contact Us

For questions, requests, or privacy-related concerns, contact us via our Contact Us page

🕐 Our team responds within 1–2 business days.